I have been using IVR with ARCH since 1996. I find that the costs are well worth it because of the excellent system that they have and the number of lines available. At the cost of $350 per month, if you sell one house at $150,000 per year you will recapture the costs. Since I started using it in 1996 it doubled the amount of business I did. I find that many agents don't use it properly and they put in too much information in the ads. I do not put in price, square footage, bedrooms or baths, that way they have to call to get the information. If you list 3 bedrooms and I am lokking for a 4 bedroom I will not call. I don't care what they call on my goal is to sell them a home.
I always look at the return on the cost before abandoning something that works to save a few dollars.
Gregg Neuman
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